What you need to know about AI in customer service | Agents of Change
AI is changing customer service. But loyalty still depends on human connection and personalisation. So do consumers really want more AI in customer service?
Learn how AI is raising the bar for customer expectations and ways that sectors like luxury travel can use the technology to grow customer loyalty.
Chris Bayley, CTO of Audley Travel, joins Salesforce’s Ruqaiyah Jaffery to explore what service leaders need to know about AI.
#customerservice #agenticAI #salesforce
00:00 Intro
00:19 Evolving client experience
01:10 Managing high expectations of customers
02:33 How AI will impact customer service
03:15 Advice for leaders building a tech strategy
AI is changing customer service. But loyalty still depends on human connection and personalisation. So do consumers really want more AI in customer service?
Learn how AI is raising the bar for customer expectations and ways that sectors like luxury travel can use the technology to grow customer loyalty.
Chris Bayley, CTO of Audley Travel, joins Salesforce’s Ruqaiyah Jaffery to explore what service leaders need to know about AI.
#customerservice #agenticAI #salesforce
00:00 Intro
00:19 Evolving client experience
01:10 Managing high expectations of customers
02:33 How AI will impact customer service
03:15 Advice for leaders building a tech strategy
