Take a look into new Virtual Agent for Customer Service capabilities added during Business Applications April 2019 Launch that help you engage customers, empower employees, optimize operations, and transform products. Visit https://aka.ms/dynamics365/virtualagent to learn more and try Virtual Agent for Customer Service application today! Pre-released product disclaimer: Some information relates to pre-released product which may be substantially modified before it’s commercially released. Microsoft makes no warranties, express or implied, with respect to the information provided here.