Virtual Agent makes it easy for employees and customers to resolve issues fast and get what they need, when they need it, with an AI-powered conversational chatbot.

In this video, Victor will walk you through how to setup Virtual Agent including, licensing, guided setup, plugin activation, out-of-the-box topic selection, and more.

Overview: 0:00
Guided Setup and activate Virtual Agent plugin: 0:57
Activate ITSM Conversations plugin: 4:10
Add Virtual Agent to Service Portal: 7:05
Branding Virtual Agent: 9:29
Configure Greeting and activate topics: 12:14

Check out our Virtual Agent Community for information on how to get started today!
https://community.servicenow.com/community?id=community_forum&sys_id=bf5abf94db54e3c42be0a851ca961915