Demonstrates how to use Virtual Agent Designer to create topics that define chatbot conversations between a virtual agent and user.

This video applies to UI16, the latest version of the user interface, in the Orlando release. It may apply to future releases as well.
UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated.

Role required: admin or virtual_agent_admin

Plugin required: Glide Virtual Agent

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For more information on chatbot and Virtual Agent, see:

ServiceNow product documentation:

Virtual Agent: https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/administer/virtual-agent/concept/virtual-agent-overview.html

Designing a Virtual Agent topic: https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/administer/virtual-agent/concept/design-va-topic.html

Virtual Agent Designer: https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/administer/virtual-agent/reference/conversation-designer-virtual-agent.html

ServiceNow Training and Certification:
http://www.servicenow.com/services/training-and-certification.html

ServiceNow Community:
https://community.servicenow.com/welcome

ServiceNow TechBytes Podcast:
https://community.servicenow.com/community/experts-corner/techbytes-podcasts

For general information about ServiceNow, visit: http://www.servicenow.com/

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