Salesforce CEO Marc Benioff is betting big on agentic AI to revolutionize customer service.

But if AI is the future of customer experience, why are we still drowning in chatbot horror stories? CNBC's Steve Kovach shares his own experience with Arjun Kharpal and Michal Lev-Ram on the latest episode of "Beyond the Valley."

Watch or listen to the full episode at the link.
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