What's Possible? Generative AI and Customer Experience
Generative AI is expected to have a revolutionary impact on customer service, with highly personalized, efficient and always available interactions.
In the third episode of a series on what’s possible with GenAI, BCG’s Matthew Kropp explains how to harness the technology to reduce costs by up to 80 per cent and drive sales.
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Welcome to the official YouTube channel for The Boston Consulting Group. Since 1963, BCG’s experts have been helping businesses, governments, and non-profit organizations build lasting advantage. As a leading management consulting firm, BCG empowers clients to make the changes needed to seize the competitive advantage and win. The independent spirit handed down from Bruce Henderson, BCG's founder—always challenging the status quo—has given the firm the courage to look beyond the obvious in pursuit of lasting solutions for our clients.
Subscribe to BCG’s YouTube channel: https://goo.gl/hsFsVT
Visit us at https://www.bcg.com
Generative AI is expected to have a revolutionary impact on customer service, with highly personalized, efficient and always available interactions.
In the third episode of a series on what’s possible with GenAI, BCG’s Matthew Kropp explains how to harness the technology to reduce costs by up to 80 per cent and drive sales.
________
Welcome to the official YouTube channel for The Boston Consulting Group. Since 1963, BCG’s experts have been helping businesses, governments, and non-profit organizations build lasting advantage. As a leading management consulting firm, BCG empowers clients to make the changes needed to seize the competitive advantage and win. The independent spirit handed down from Bruce Henderson, BCG’s founder—always challenging the status quo—has given the firm the courage to look beyond the obvious in pursuit of lasting solutions for our clients.
Subscribe to BCG’s YouTube channel: https://goo.gl/hsFsVT
Visit us at https://www.bcg.com
