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Robotic Process Automation – or RPA – is a software tool that can handle the repetitive tasks that often bog down IT professionals. Powered by AI, RPA allows businesses to take on additional volume, at high speeds, while eliminating the possibility of human error. IBM’s Zach Silverstein – an RPA expert and an IBM Master Inventor - explains how RPA is a crucial step toward modernizing operations and helps turn any employee into a citizen developer.

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