Learn how to simplify user interfaces, automate repetitive tasks and improve the overall employee experience in our upcoming Oct. 14 webinar.

By 2021, at least 15 percent of customer service interactions globally will be handled entirely by artificial intelligence (AI). According to Gartner, the leading research firm who made that prediction, that is an increase of 400% from 2017.

And automated chatbots and other AI-augmented Intelligent Enterprise capabilities will only continue growing in importance.

Finding information — rather than facing insufficient or incomplete customer support channels, report catalogs or business transactions — must be easier, and accessibility must improve. Redundant (yet quintessential) processes create inefficiencies across the enterprise and demand modernization. And customers — in the era of personalization — want better and more individualized experiences every time they engage.

This webinar spotlights one way to automate enterprise tasks and improve insight-driven decision making: SAP Conversational AI and SAP Intelligent RPA (robotic process automation). These solutions are the pillars of SAP’s enterprise automation framework, helping to simplify user interfaces, automate repetitive tasks and improve overall employee experience and productivity.

The webinar features a short demo of SAP Conversational AI, as well as a closer look at the following focus areas:

• SAP Conversational AI and SAP Intelligent RPA services and key components
• Current challenges in automation
• Text-to-text vs. voice-to-text integration
• Licensing
• Use cases for SAP Conversational AI and SAP Intelligent RPA