AMAZON
Demonstrates the Virtual Agent in the ServiceNow platform.
Applies to the London release of ServiceNow. May apply to future releases as well.
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This video covers:
00:11 What is the Virtual Agent?
01:14 Virtual Agent demo
02:29 Virtual Agent hand-off to live agent
05:13 Virtual Agent Designer
For more information on the Virtual Agent, see:
Virtual Agent: https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/virtual-agent/concept/virtual-agent-overview.html
ServiceNow Training and Certification:
http://www.servicenow.com/services/training-and-certification.html
ServiceNow Community:
https://community.servicenow.com/welcome
ServiceNow TechBytes Podcast:
https://community.servicenow.com/community/experts-corner/techbytes-podcasts
For general information about ServiceNow, visit: http://www.servicenow.com/
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