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Virtual Agent | Overview

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Provides an overview of Virtual Agent in the Now platform.

This video was recorded in the Quebec release. It may apply to other releases as well.

For best video quality, increase your player resolution to 1080p.

This video covers:
00:10 What is Virtual Agent and what are its benefits?
01:49 Virtual Agent demo
03:12 Virtual Agent Designer
04:37 Virtual Agent in third party channels
04:59 Conversational Analytics Dashboard
05:25 NLU Workbench

For more information on Virtual Agent, see:
Virtual Agent: https://docs.servicenow.com/bundle/quebec-now-intelligence/page/administer/virtual-agent/concept/virtual-agent-landing-page.html

ServiceNow Training and Certification:
http://www.servicenow.com/services/training-and-certification.html

ServiceNow Community for Virtual Agent and NLU:
https://community.servicenow.com/community?id=community_forum&sys_id=bf5abf94db54e3c42be0a851ca961915

For general information about ServiceNow, visit: http://www.servicenow.com/

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