Provides an overview of Virtual Agent in the Now platform.

This video was recorded in the Quebec release. It may apply to other releases as well.

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This video covers:
00:10 What is Virtual Agent and what are its benefits?
01:49 Virtual Agent demo
03:12 Virtual Agent Designer
04:37 Virtual Agent in third party channels
04:59 Conversational Analytics Dashboard
05:25 NLU Workbench

For more information on Virtual Agent, see:
Virtual Agent: https://docs.servicenow.com/bundle/quebec-now-intelligence/page/administer/virtual-agent/concept/virtual-agent-landing-page.html

ServiceNow Training and Certification:
http://www.servicenow.com/services/training-and-certification.html

ServiceNow Community for Virtual Agent and NLU:
https://community.servicenow.com/community?id=community_forum&sys_id=bf5abf94db54e3c42be0a851ca961915

For general information about ServiceNow, visit: http://www.servicenow.com/

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