Today we are joined by Erin Bailie, Program Manager at Microsoft with the Microsoft Teams group, who shows us how to utilize Microsoft Teams to improve Virtual Agent conversations. We start with the basic configurations of Teams, then we design the optimal Virtual Agent experience for Teams, before finishing with audience questions.

Improve Your Conversations with Microsoft Teams Part 2: https://youtu.be/zPvVpNXpjj8

We are live every other Tuesday at 8:30 A.M. Pacific. Check out the Virtual Agent Academy page to attend the next one and for more information.https://community.servicenow.com/community?id=community_event&sys_id=be9b3a771ba680d4d01143f6fe4bcbda

Resources & Helpful Links

Virtual Agent Academy Playlist - https://www.youtube.com/playlist?list=PLkGSnjw5y2U79gjQuQW-2GBqzEccwFkWH
Virtual Agent Community - https://community.servicenow.com/community?id=community_forum&sys_id=bf5abf94db54e3c42be0a851ca961915
Virtual Agent Overview - https://community.servicenow.com/community?id=community_article&sys_id=c507b179db74c8906064eeb5ca961947