The State of AI in Customer Service: Tools, Tech, and Outcomes
Changsu Lee, Founder & CEO, Allganize
Olga Budieri, Global Head of Customer Experience
Whitnee Hawthorne, VP of Customer Support, JetBlue Airways
Devang Sachdev, VP of Marketing, Snorkel AI
AI is revolutionizing the customer service function in large organizations. AI enables companies to augment human resources with technologically advanced tools that can be highly efficient and cost effective while simultaneously producing better outcomes. In 2021, customer service is a personalized, proactive, automated process meant to delight customers. This panel will explore this recent paradigm shift with customer service leaders from major organizations.
Changsu Lee, Founder & CEO, Allganize
Olga Budieri, Global Head of Customer Experience
Whitnee Hawthorne, VP of Customer Support, JetBlue Airways
Devang Sachdev, VP of Marketing, Snorkel AI
AI is revolutionizing the customer service function in large organizations. AI enables companies to augment human resources with technologically advanced tools that can be highly efficient and cost effective while simultaneously producing better outcomes. In 2021, customer service is a personalized, proactive, automated process meant to delight customers. This panel will explore this recent paradigm shift with customer service leaders from major organizations.
