In this livestream, we explore the role of AI in customer experience (CX), in particular, how we ensure, that in a digital future, AI helps to deliver positive experiences for both customer service agents and customers, alike. I am joined by Einat Weiss, Chief Marketing Officer at NICE. To learn more about NICE’s CX offering, visit https://www.nice.com/?utm_source=linkedin&utm_medium=podcast&utm_campaign=social-influencer-marr&utm_id=SI_Q422_PR-Social-Influencer