It's easy to get robotic process automation (RPA), machine learning (ML), and artificial intelligence (AI) mixed up—especially when people use them interchangeably. It can be confusing to differentiate between the three when they're flying around in conversation, but they're not as mystical as they seem: You use them every day when you ask Alexa to set a timer, listen to your recommended songs on Spotify, or break down and order those footie pajamas that Amazon has been recommending you to buy for the last two weeks (just me, or...?).

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