Learn more: https://sxlive.com/ Data Analytics and technologies Combined with Machine Learning enable predictive customer support and maintenance.
Predictive Customer Support Technologies & Maintenance: Data Analytics & Machine Learning

The Predictive and Effortless Support Experience

The future of Support is fast approaching: Support cases have increased, technologies have evolved quickly since the pandemic, and B2B customers have similar expectations to those from B2C. So what lies ahead in the future of Support? Hint: One where issues are predicted before they even happen. Join Mohammed Ajouz, Senior Vice President and Global Head of Product Support at SAP, as he shares how predictive support technologies will enable effortless support experiences. Learn what SAP is doing to lead the industry into the age of predictive support. Mohammed M. Ajouz, SVP of Global Head of Product Support, SAP

0:01 Value vs Effort

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About SupportLogic
We are a distributed team across several geographies passionate about machine learning and customer support. We are agile, highly collaborative and customer-centric. We believe that technology should adapt to people, not the other way around.

Website: https://www.supportlogic.io/
Silicon Valley

YouTube Channel: https://www.youtube.com/channel/UC2-KURkNkWeVA-Ojcsj0MOQ
Contact SupportLogic: https://www.supportlogic.io/contact-us/

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