ServiceNow and Microsoft have teamed up to simplify work for everyone by making self-service solutions easily accessible and convenient. ServiceNow’s Virtual Agent integration with Microsoft Teams allows users get the answers they need quickly by providing an automated and frictionless experience for everyday needs.

ServiceNow product documentation (Admin setup)
https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/administer/virtual-agent/task/install-va-integrations.html#install-va-integrations

ServiceNow product documentation (User setup)
https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/administer/virtual-agent/task/install-va-integrations.html