Read the full article to learn four tips for successfully jumpstarting a customer service transformation project using AI and automation: https://www.ibm.com/resources/automate/rethink-customerservice

If you were to design your customer service experience for a new company, where would you apply AI to attract and retain more profitable customers?
Follow along as IBM Vice President, Data & AI Practice Lead, outlines three approaches for designing a winning customer service experience using AI and automation -- that go beyond just chatbots or virtual agents.