In AI Era, Human Customer Service is VIP
Klarna’s shift toward AI chatbots led to hundreds of customer service layoffs, but now the company promises human help for VIP customers, signaling a new split in service. CEO Sebastian Siemiatkowski says AI will handle routine work, while people get a direct line for exceptional cases.
Brought to you by:
KPMG – Go to www.kpmg.us/ai to learn more about how KPMG can help you drive value with our AI solutions.
Vanta - Simplify compliance - https://vanta.com/nlw
The AI Daily Brief helps you understand the most important news and discussions in AI.
Subscribe to the podcast version of The AI Daily Brief wherever you listen: https://pod.link/1680633614
Get it ad free at
Join our Discord: https://bit.ly/aibreakdown
Klarna’s shift toward AI chatbots led to hundreds of customer service layoffs, but now the company promises human help for VIP customers, signaling a new split in service. CEO Sebastian Siemiatkowski says AI will handle routine work, while people get a direct line for exceptional cases.
Brought to you by:
KPMG – Go to www.kpmg.us/ai to learn more about how KPMG can help you drive value with our AI solutions.
Vanta – Simplify compliance – https://vanta.com/nlw
The AI Daily Brief helps you understand the most important news and discussions in AI.
Subscribe to the podcast version of The AI Daily Brief wherever you listen: https://pod.link/1680633614
Get it ad free at
Join our Discord: https://bit.ly/aibreakdown
