Mike Treash, SVP & COO at Health Alliance Plan, shared how AI is transforming call centers on The Bright Spots in Healthcare podcast with Eric Glazer.

AI reduces research time from 2 minutes to 6 seconds, improving efficiency and customer experience.

Future plans include AI-driven call audits and documentation, allowing representatives to focus on better patient interactions.

AI is redefining healthcare support, making processes faster and more effective.

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Listen to the full podcast here: https://www.brightspotsinhealthcare.com/
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With Mike Treash

@HAPMichigan

#AIInCallCenters #CustomerExperienceOptimization #ArtificialIntelligenceImplementation