How AI is Changing Workforce Management Forever l WFM Tipsy Thursday EP 63
Unlock the future of workforce management (WFM) in this episode of WFM Tipsy Thursday! Host Juanita Coley and guest Elias Sakal dive into how AI is revolutionizing WFM strategies, scheduling, and forecasting in businesses of all sizes. Learn how AI-driven tools improve employee experience (EX) and customer experience (CX) while debunking myths about job loss due to automation.
Elias dives into the impact of artificial intelligence (AI) and the cloud on WFM, debunks myths about job loss due to AI, and explains how technology is enhancing both employee experience (EX) and customer experience (CX). Learn practical tips to adapt to AI in call centers, improve scheduling, forecasting, and create a balanced approach that prioritizes both data-driven decision-making and human engagement.
If you’re looking to stay ahead in the workforce management industry, optimize your team’s performance, and prepare for the future of work, this video is a must-watch!
Let’s keep the momentum going—check out the link below for exclusive resources!
📌FREE WFM ASSESSMENT: https://www.wfmgobeyondscore.com/
📌📖 GET THE BOOK: Transform your workforce management strategy! Grab your copy of "WFM Go Beyond" today! → https://www.wfmgobeyond.com/bookbundle
📌 Get your FREE Copy now! https://src-resources.com
📌 Check out our website for more information about Solid Rock Consulting: https://solidrockco.net/
💡 Don’t forget to like, comment, and subscribe for more expert advice on WFM! Share your thoughts and let us know what topics you'd love to see next on WFM Tipsy Thursday.
🚀 Stay Connected and Join the Conversation!
For more tips, insights, and updates on Workforce Management (WFM), follow us on our social media channels!
👉 Instagram: https://www.instagram.com/solidrockconsulting/
👉 LinkedIn: https://www.linkedin.com/company/solidrockconsulting/
👉 Facebook: https://www.facebook.com/solidrockconsulting
👉 Twitter: https://x.com/TheJuanitaColey
Let’s continue to grow and innovate together—follow us now for exclusive content and community engagement!
TIMESTAMPS
00:00 Introduction
00:42 Elias Sakal’s Introduction to Workforce Management
01:15 Future of Workforce Management Overview
02:18 Impact of AI on Workforce Management
03:14 Debunking AI Myths in Workforce Management
05:07 Tips for Organizations at Different WFM Stages
06: 10 Balancing Numbers and Human Experience in WFM
#WorkforceManagement #AIinWFM #FutureofWork #EmployeeExperience #TipsyThursdays #EliasAkali #AIinWorkforceManagement #verint #verinttutorial #verintworkforcemanagement #verintsystems #aiautomation #niceinwfm #nicewfm #nicewfmtutorial #nicewfmdemo #niceinwfmand #nice #genesyscloud #genesyscloudcontactcenter #genesyscloudtraining
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Unlock the future of workforce management (WFM) in this episode of WFM Tipsy Thursday! Host Juanita Coley and guest Elias Sakal dive into how AI is revolutionizing WFM strategies, scheduling, and forecasting in businesses of all sizes. Learn how AI-driven tools improve employee experience (EX) and customer experience (CX) while debunking myths about job loss due to automation.
Elias dives into the impact of artificial intelligence (AI) and the cloud on WFM, debunks myths about job loss due to AI, and explains how technology is enhancing both employee experience (EX) and customer experience (CX). Learn practical tips to adapt to AI in call centers, improve scheduling, forecasting, and create a balanced approach that prioritizes both data-driven decision-making and human engagement.
If you’re looking to stay ahead in the workforce management industry, optimize your team’s performance, and prepare for the future of work, this video is a must-watch!
Let’s keep the momentum going—check out the link below for exclusive resources!
📌FREE WFM ASSESSMENT: https://www.wfmgobeyondscore.com/
📌📖 GET THE BOOK: Transform your workforce management strategy! Grab your copy of “WFM Go Beyond” today! → https://www.wfmgobeyond.com/bookbundle
📌 Get your FREE Copy now! https://src-resources.com
📌 Check out our website for more information about Solid Rock Consulting: https://solidrockco.net/
💡 Don’t forget to like, comment, and subscribe for more expert advice on WFM! Share your thoughts and let us know what topics you’d love to see next on WFM Tipsy Thursday.
🚀 Stay Connected and Join the Conversation!
For more tips, insights, and updates on Workforce Management (WFM), follow us on our social media channels!
👉 Instagram: https://www.instagram.com/solidrockconsulting/
👉 LinkedIn: https://www.linkedin.com/company/solidrockconsulting/
👉 Facebook: https://www.facebook.com/solidrockconsulting
👉 Twitter: https://x.com/TheJuanitaColey
Let’s continue to grow and innovate together—follow us now for exclusive content and community engagement!
TIMESTAMPS
00:00 Introduction
00:42 Elias Sakal’s Introduction to Workforce Management
01:15 Future of Workforce Management Overview
02:18 Impact of AI on Workforce Management
03:14 Debunking AI Myths in Workforce Management
05:07 Tips for Organizations at Different WFM Stages
06: 10 Balancing Numbers and Human Experience in WFM
#WorkforceManagement #AIinWFM #FutureofWork #EmployeeExperience #TipsyThursdays #EliasAkali #AIinWorkforceManagement #verint #verinttutorial #verintworkforcemanagement #verintsystems #aiautomation #niceinwfm #nicewfm #nicewfmtutorial #nicewfmdemo #niceinwfmand #nice #genesyscloud #genesyscloudcontactcenter #genesyscloudtraining
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