Generative AI for Customer Service with Amazon Connect | Amazon Web Services
In this art of the possible video, learn about three ways generative AI is improving customer service experiences, building on Amazon Connect's AI-powered capabilities that help drive business outcomes.
1:30 – Use case: Expand agent assist capabilities
3:01 – Use case: Enhance manager assist
4:36 – Use case: Improve customer self-service experiences
6:16 – Generative AI considerations for CX use cases
Learn more about Amazon Connect: https://go.aws/45FIG9e
Subscribe:
More AWS videos: https://go.aws/3m5yEMW
More AWS events videos: https://go.aws/3ZHq4BK
Do you have technical AWS questions?
Ask the community of experts on AWS re:Post: https://go.aws/3lPaoPb
ABOUT AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster.
#ContactCenter #GenerativeAI #AWS #AmazonWebServices #CloudComputing
In this art of the possible video, learn about three ways generative AI is improving customer service experiences, building on Amazon Connect’s AI-powered capabilities that help drive business outcomes.
1:30 – Use case: Expand agent assist capabilities
3:01 – Use case: Enhance manager assist
4:36 – Use case: Improve customer self-service experiences
6:16 – Generative AI considerations for CX use cases
Learn more about Amazon Connect: https://go.aws/45FIG9e
Subscribe:
More AWS videos: https://go.aws/3m5yEMW
More AWS events videos: https://go.aws/3ZHq4BK
Do you have technical AWS questions?
Ask the community of experts on AWS re:Post: https://go.aws/3lPaoPb
ABOUT AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster.
#ContactCenter #GenerativeAI #AWS #AmazonWebServices #CloudComputing
