Episode 192 – Level Up your Career – How to break into Service Management
APMG International presents our popular weekly panel Q&A show. This episode is about how to break into Service Management. An opportunity to have your real-life questions answered.
Host: Nick Houlton APMG International
Question Master: Charlotte Miller, APMG International
Panellists:
Mart Rovers, Leadership, Coach, Consultant, Trainer and President at INTERPROM
Sarbojit Bose, Owner and Managing Director of Training and Consultancy Services, Cyberservices, Singapore
Stephan Brendel, Regional Lead EMEA, APMG International
N Nirmalan, CEO / Principal Consultant, KenVisa
Michael (Mike) Battistella, President, Solutions³ LLC
00:00:00 - Introduction
00:02:35 - Meet the Panelists
00:08:15 - What is the future of ITSM, what are the changes that can be expected?
00:20:35 - What is service management and which fields are covered under this management?
00:25:00 - With AI development, what would you recommend for PM's to increase their knowledge and mitigate risks of being left behind by these great leaps in technology?
00:34:20 - I'm rather new to service management. It seems that many have gone before me making a career in service management. What do you recommend to make a breakthrough
00:40:00 - Are all of Drucker's principles still relevant today in ITSM? Specifically im thinking of MBO.
00:45:10 -Can you please tell me what the specific course(s) that is being offered by APMG for Service Management?
00:49:00 - I do not work in IT but head a Procurement and Contract Management service. Which training will you recommend for better service delivery: ITIL4 or another?
00:55:20 - Closing Remarks
00:59:30 - Next Level Up Shows
APMG International presents our popular weekly panel Q&A show. This episode is about how to break into Service Management. An opportunity to have your real-life questions answered.
Host: Nick Houlton APMG International
Question Master: Charlotte Miller, APMG International
Panellists:
Mart Rovers, Leadership, Coach, Consultant, Trainer and President at INTERPROM
Sarbojit Bose, Owner and Managing Director of Training and Consultancy Services, Cyberservices, Singapore
Stephan Brendel, Regional Lead EMEA, APMG International
N Nirmalan, CEO / Principal Consultant, KenVisa
Michael (Mike) Battistella, President, Solutions³ LLC
00:00:00 – Introduction
00:02:35 – Meet the Panelists
00:08:15 – What is the future of ITSM, what are the changes that can be expected?
00:20:35 – What is service management and which fields are covered under this management?
00:25:00 – With AI development, what would you recommend for PM’s to increase their knowledge and mitigate risks of being left behind by these great leaps in technology?
00:34:20 – I’m rather new to service management. It seems that many have gone before me making a career in service management. What do you recommend to make a breakthrough
00:40:00 – Are all of Drucker’s principles still relevant today in ITSM? Specifically im thinking of MBO.
00:45:10 -Can you please tell me what the specific course(s) that is being offered by APMG for Service Management?
00:49:00 – I do not work in IT but head a Procurement and Contract Management service. Which training will you recommend for better service delivery: ITIL4 or another?
00:55:20 – Closing Remarks
00:59:30 – Next Level Up Shows
