Unlock the future of customer service with ServiceNow’s AI Decision Matrix!

In this session, Sabena Virani and Fernando Castro break down the differences between predictive, generative, and agentic AI, showing you how to choose the right tool for every customer service scenario. Discover practical frameworks, real-world use cases, and expert tips for implementing AI in your workflows. Learn about strengths, trade-offs, and security best practices for regulated industries.

Perfect for business leaders, IT professionals, and anyone looking to boost productivity and customer satisfaction with AI-driven automation. Watch now to transform your customer service strategy!