Conversational AI for the Intelligent Workplace with Gillian McCann – TWiML Talk #167

In this episode I’m joined by Gillian McCann, Head of Cloud Engineering and AI at Workgrid Software.

Workgrid offers an intelligent workplace assistant that integrates with a variety of business tools and systems. In our conversation, which focuses on Workgrid’s use of cloud-based AI services, Gillian details some of the underlying systems that make Workgrid tick, including a breakdown of its conversational interface. We also take a look their engineering pipeline and how they build high quality systems that incorporate external APIs. Finally, Gillian shares her view on some of the factors that contribute to misunderstandings and impatience on the part of users of AI-based products.

The show notes for this episode can be found at twimlai.com/talk/167.