Artificial intelligence (AI) has transformed customer service by enhancing efficiency, personalization, and accessibility. Key changes include the use of chatbots for immediate responses, machine learning for data analysis and tailored experiences, and predictive analytics for proactive support. AI's 24/7 availability improves customer interactions, though challenges like maintaining a human touch remain. Overall, AI is paving the way for seamless customer service.

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#AI #CustomerService #Chatbots #Personalization #MachineLearning