Banking is moving beyond predictive and generative AI into the era of agentic AI, autonomous agents that can make decisions, act on behalf of customers, and even interact with other agents. In this clip from Banking Reinvented with Accenture’s Brian Shniderman, discover how banks could soon deploy AI that not only detects fraud but proactively manages accounts, finds better offers, and orchestrates customer needs 24/7. The future of banking is autonomous, and it’s arriving faster than expected.

Recorded at Backbase ENGAGE Americas, Episode 51 of Banking Reinvented explores the massive opportunities that AI is presenting the banking industry, and the importance of acting now.

In this episode, host Tim Rutten is joined by special guest Brian Shniderman, Senior Managing Director at Accenture and Head of Accenture’s North American Payments Practice. Together, they dissect the various stages of AI implementation, from predictive AI in back-office operations to the emerging world of generative and agentic AI, highlighting practical use cases like improved payment processing, fraud detection, and customer lifetime orchestration.

Tune in to hear all the ways AI is dramatically reshaping banking customer experiences, operational efficiency, and competitive dynamics.

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