In this insightful webinar, industry experts delve into the transformative power of AI and Generative AI, focusing on enhancing the support agent experience. The discussion highlights how improving the employee experience inherently elevates the customer experience. The session explores practical AI applications, offering a roadmap for integrating these technologies into operations. Key topics include prioritization assist, response assist, and translation assist, all aimed at reducing support agent attrition and improving efficiency. Join Judi Platz, John, and Max from SupportLogic as they demonstrate real-world AI tools and share strategies for leveraging them to optimize both employee and customer experiences. Discover how AI can revolutionize support workflows, enabling agents to focus on meaningful, impactful tasks while enhancing job satisfaction and productivity.