Panel Discussion 2 : From Reactive to Proactive: Leveraging Predictive Insights to Enhance…..
Panel Discussion 2: From Reactive to Proactive: Leveraging Predictive Insights to Enhance Customer Experience and Eliminate Friction
This keynote will dive into the transformative power of hyper-personalization, a cutting-edge approach powered by artificial intelligence (AI) to deliver highly tailored customer experiences. As consumer expectations rise, businesses are moving beyond generic personalization to hyper-personalization, where AI and data analytics enable real-time customization. This session will explore how AI technologies such as machine learning, predictive analytics, and natural language processing help brands understand individual preferences, anticipate needs, and deliver relevant experiences across touchpoints. By leveraging hyper-personalization, companies can significantly boost customer satisfaction, loyalty, and lifetime value.
Moderator
- Vinay Kumar Tolambia, Head - Training and Quality Audit, Customer & Stakeholder Experience Management, ITC Limited
Panelists
- Badrinath Chebbi, Head – Digital support and services (India), Boeing
- Mayank Pathak, Associate Director, Customer Support, UrbanPiper
- Kunjal Tanna, Head - Digital Customer & Commercial Excellence Products, Thermax Limited
- Rahul Sangal, Senior Vice President – Digital Transformation, Medi Assist.
- Riveena Kaur, Deputy General Manager, Head Customer Experience, Landmark Group
- Vaibhav Ambradkar, Head of Customer Experience, Tata Tele Business Service
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#DCX2025 #CustomerExperience #OmnichannelStrategy #CXLeadership #DigitalTransformation #CustomerDelight #GainSkillsMedia #BangaloreEvents #TechInCX #CXOConnect #CXConversations #LeadershipInCX #CXInnovation #CustomerJourney #FutureOfCX
Panel Discussion 2: From Reactive to Proactive: Leveraging Predictive Insights to Enhance Customer Experience and Eliminate Friction
This keynote will dive into the transformative power of hyper-personalization, a cutting-edge approach powered by artificial intelligence (AI) to deliver highly tailored customer experiences. As consumer expectations rise, businesses are moving beyond generic personalization to hyper-personalization, where AI and data analytics enable real-time customization. This session will explore how AI technologies such as machine learning, predictive analytics, and natural language processing help brands understand individual preferences, anticipate needs, and deliver relevant experiences across touchpoints. By leveraging hyper-personalization, companies can significantly boost customer satisfaction, loyalty, and lifetime value.
Moderator
– Vinay Kumar Tolambia, Head – Training and Quality Audit, Customer & Stakeholder Experience Management, ITC Limited
Panelists
– Badrinath Chebbi, Head – Digital support and services (India), Boeing
– Mayank Pathak, Associate Director, Customer Support, UrbanPiper
– Kunjal Tanna, Head – Digital Customer & Commercial Excellence Products, Thermax Limited
– Rahul Sangal, Senior Vice President – Digital Transformation, Medi Assist.
– Riveena Kaur, Deputy General Manager, Head Customer Experience, Landmark Group
– Vaibhav Ambradkar, Head of Customer Experience, Tata Tele Business Service
Follow us to stay updated:
Website: https://www.gainskillsmedia.com/
LinkedIn: https://www.linkedin.com/company/gain-skills-business-media/
Instagram: https://www.instagram.com/gainskillsmedia/
Facebook: https://www.facebook.com/Gain-Skills-Business-Media-Pvt-Ltd-104212602631585
#DCX2025 #CustomerExperience #OmnichannelStrategy #CXLeadership #DigitalTransformation #CustomerDelight #GainSkillsMedia #BangaloreEvents #TechInCX #CXOConnect #CXConversations #LeadershipInCX #CXInnovation #CustomerJourney #FutureOfCX
