Looking towards 2026, the landscape of customer service is set for a transformation powered by AI-driven personalisation.

🚀 Predictive analytics will enable brokers to anticipate clients' needs, revolutionising service from reactive to proactive. This shift will not only benefit clients immensely but also uplift our entire industry—especially as remortgaging becomes a pivotal focus. Let's embrace the tools, master the processes, and position ourselves as both technology-savvy and deeply human. The future is here, and it's personalised!

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