Ivan So, Executive Committee Member of the Hong Kong Wireless Technology Industry Association (WTIA) illuminates the ways that generative AI is transforming ecommerce & supply chain, including:
• How AI-driven personalization enhances customer engagement;
• Using automated content and interaction to streamline communication and customer service;
• Leveraging AI for predictive planning to anticipate demands and mitigate risks; and
• Optimizing logistics management — from inventory to warehouse operations

These are the must-know AI innovations that you’ll need to revolutionize your business, whether you're a buyer, supplier, or logistics pro.