AI vs Humans in Customer Support 2024
AI vs Human assistance in customer service in an either-or manner is limiting conflict-producing narrative. Micah Solomon, CX thought leader, proposes a triangular model with AI, customers, and agents at each vertex of the triangle working interactionally rather than an either-or proposition to elevate customer experience.
Learn how an omnichannel mindset and an omnichannel strategy can reduce friction and provide a superior customer experience for customers and agents.
Micah Solomon is a bestselling author and a professional keynote speaker. Named the “New Guru of Customer Service Excellence” by The Financial Post, Solomon is a renowned entrepreneur, business leader, and author. Micah Solomon's techniques and achievements have been featured everywhere from Fast Company to Wall Street Journal Radio to Inc. Magazine's "Customer Service Makeover" feature.
Reach Micah at micahsolomon.com • micah@micahsolomon.com • (484)343-5881
About Us:
At Sprinklr, our mission is to enable every organization on the planet to make their customers happier. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about Sprinklr at https://www.sprinklr.com/.
Connect with us on social media:
https://www.facebook.com/sprinklr
https://twitter.com/Sprinklr
https://www.linkedin.com/company/sprinklr/
https://www.instagram.com/sprinklr/
#aivshumans #aivshuman #contactcenterautomation #contactcentre #callcenter #customerservice #contactcenter #callcenter #attrition #callcentertips #callcenteragent #customerservicetips #shorts #sprinklr
Disclaimer: ©Copyright 2023, Sprinklr.
All Rights Reserved. Any illegal reproduction is prohibited.
AI vs Human assistance in customer service in an either-or manner is limiting conflict-producing narrative. Micah Solomon, CX thought leader, proposes a triangular model with AI, customers, and agents at each vertex of the triangle working interactionally rather than an either-or proposition to elevate customer experience.
Learn how an omnichannel mindset and an omnichannel strategy can reduce friction and provide a superior customer experience for customers and agents.
Micah Solomon is a bestselling author and a professional keynote speaker. Named the “New Guru of Customer Service Excellence” by The Financial Post, Solomon is a renowned entrepreneur, business leader, and author. Micah Solomon’s techniques and achievements have been featured everywhere from Fast Company to Wall Street Journal Radio to Inc. Magazine’s “Customer Service Makeover” feature.
Reach Micah at micahsolomon.com • micah@micahsolomon.com • (484)343-5881
About Us:
At Sprinklr, our mission is to enable every organization on the planet to make their customers happier. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about Sprinklr at https://www.sprinklr.com/.
Connect with us on social media:
https://www.facebook.com/sprinklr
https://twitter.com/Sprinklr
https://www.linkedin.com/company/sprinklr/
https://www.instagram.com/sprinklr/
#aivshumans #aivshuman #contactcenterautomation #contactcentre #callcenter #customerservice #contactcenter #callcenter #attrition #callcentertips #callcenteragent #customerservicetips #shorts #sprinklr
Disclaimer: ©Copyright 2023, Sprinklr.
All Rights Reserved. Any illegal reproduction is prohibited.
