In this video I show how easy it is to create a Power Virutal Agent (BOT) and handoff to a human agent using Omnichannel for Customer Service within Dynamics 365.
Learn more about the AWS Innovate Online Conference at – https://amzn.to/2BKioZV. AWS offers a family of AI services that provides cloud-native machine learning and deep learning technologies. These AWS services enable developers to build an entirely new generation of apps that can hear, speak, understand, and converse with application users. In this session, we review Amazon Polly and Amazon Lex, and we explore how to use them to build intelligent chatbots across social media, websites, and kiosks. Speaker: Atanu Roy, AI Specialist Solution Architect, Amazon Internet Services Private Limited
eGain’s AI chatbot can improve your web and mobile site’s ability to engage customers. It effectively deflects traffic from your contact center, while seamlessly escalating to agents when needed. Artificial Agent. Real Intelligent. View more at https://www.egain.com/products/chatbot-virtual-assistant-software/
Google Cloud and @Genesys have built a Customer Contact AI solution. With its virtual agents, businesses no longer need to make a tradeoff between great customer support and operational efficiency. Instead, Google Contact Center AI recognizes customer intent with artificial intelligence and uses Genesys’ Predictive Routing to find the best agent to help. Google Cloud Main Page → https://goo.gle/2rUUVRq Why Google Cloud → https://goo.gle/2P9SuCj AI and ML → https://goo.gle/2Yevia1 Solutions Page → https://goo.gle/2YjCBxh Subscribe to the Google Cloud channel → http://bit.ly/GoogleCloud1
Take a look into new Virtual Agent for Customer Service capabilities added during Business Applications April 2019 Launch that help you engage customers, empower employees, optimize operations, and transform products. Visit https://aka.ms/dynamics365/virtualagent to learn more and try Virtual Agent for Customer Service application today! Pre-released product disclaimer: Some information relates to pre-released product which may be substantially modified before it’s commercially released. Microsoft makes no warranties, express or implied, with respect to the information provided here.
Want to learn how to drive business ROI for your company with data science, machine learning, and artificial intelligence? Watch our AI For Growth series: https://www.topbots.com/ai-for-growth/ TOPBOTS executives Mariya Yao and Marlene Jia interview top technology leaders from global companies to learn how they’ve successfully applied modern automation techniques to improve sales, marketing, product, and customer experience. Learn winning strategies from executives who have adopted AI for their enterprises and bring them back to your company. Today we speak with Rachael Rekart, Director of Machine Assistance at Autodesk. Rachael is a leader in strategic planning and change management, having spearheaded numerous technical initiatives with enterprise-scale impact. She led the development and implementation of Autodesk’s first application of artificial intelligence for customer engagement. Their virtual assistant Ava reduced resolution times by 99% and cut costs from $15-$200 per ticket to under $1. Read the transcript and summary of this interview on TOPBOTS: https://www.topbots.com/automating-customer-support-with-human-like-virtual-agents-autodesk TOPBOTS educates business leaders on high-impact applications of modern machine learning and AI techniques and helps leading organizations adopt and implement emerging technologies. We run the largest publication and community for enterprise AI professionals to learn about the latest machine learning and automation solutions and exchange insights with each other. Through education and community, we inspire you to think creatively about how AI can be used to improve lives, revolutionize industries, and build a better society – but only if we use it wisely.
Macy’s recognizes that shoppers are increasingly turning to online and mobile channels to browse for merchandise and make purchases. To optimize the shopping experience, Macy’s enhanced its website with a virtual agent based on the Microsoft Dynamics 365 AI solution for customer service. With deep connections to back-end systems, the virtual agent can take action to solve customer issues and transfer customers seamlessly to a live agent if necessary. The virtual agent is already answering more than one quarter of customer queries and Macy’s plans to expand it to additional shopping channels.
Macy’s recognizes that shoppers are increasingly turning to online and mobile channels to browse for merchandise and make purchases. To optimize the shopping experience, Macy’s enhanced its website with a virtual agent based on the Microsoft Dynamics 365 AI solution for customer service. With deep connections to back-end systems, the virtual agent can take action to solve customer issues and transfer customers seamlessly to a live agent if necessary. The virtual agent is already answering more than one quarter of customer queries and Macy’s plans to expand it to additional shopping channels.