Virtual Assistant Technology and the Contact Center Maximize Cost Savings and Increase Agent Performance –
Google Cloud and @Genesys have built a Customer Contact AI solution. With its virtual agents, businesses no longer need to make a tradeoff between great customer support and operational efficiency. Instead, Google Contact Center AI recognizes customer intent with artificial intelligence and uses Genesys’ Predictive Routing to find the best agent to help. Google Cloud Main Page → Why Google Cloud → AI and ML → Solutions Page → Subscribe to the Google Cloud channel →
Frost & Sullivan analyst Michael DeSalles shares how leading businesses are making the transformation from live contact center agents to AI-powered virtual agents one conversation at a time. Learn more and download the white paper: