Google Cloud and @Genesys have built a Customer Contact AI solution. With its virtual agents, businesses no longer need to make a tradeoff between great customer support and operational efficiency. Instead, Google Contact Center AI recognizes customer intent with artificial intelligence and uses Genesys’ Predictive Routing to find the best agent to help. Google Cloud Main Page → https://goo.gle/2rUUVRq Why Google Cloud → https://goo.gle/2P9SuCj AI and ML → https://goo.gle/2Yevia1 Solutions Page → https://goo.gle/2YjCBxh Subscribe to the Google Cloud channel → http://bit.ly/GoogleCloud1