TruGreen puts customers first with Microsoft Power Virtual Agents
TruGreen, the largest US lawn care company, is committed to providing everything that customers need to “live life outside.” That’s why TruGreen recently embarked on an all-up digital transformation—driving towards a culture of continuous innovation for its customers and associates. Teaming up with Microsoft, the company used Microsoft Power Virtual Agents to develop a new AI-enabled virtual agent bot combined with Microsoft Power Apps and Dynamics 365 Customer Insights—and it augmented its customer self-service mobile app with AI-driven image recognition. The bot understands and listens to customer needs, classifies and informs customers of insects and weeds in lawns, and responds to customers’ requests. By using Power Virtual Agents, Power Apps, and Customer Insights, TruGreen can provide even more proactive and predictive services to its customers, which frees employees to spend more time on higher value tasks and complex customer issue resolution.
For more information, visit: https://powervirtualagents.microsoft.com/en-us/
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TruGreen, the largest US lawn care company, is committed to providing everything that customers need to “live life outside.” That’s why TruGreen recently embarked on an all-up digital transformation—driving towards a culture of continuous innovation for its customers and associates. Teaming up with Microsoft, the company used Microsoft Power Virtual Agents to develop a new AI-enabled virtual agent bot combined with Microsoft Power Apps and Dynamics 365 Customer Insights—and it augmented its customer self-service mobile app with AI-driven image recognition. The bot understands and listens to customer needs, classifies and informs customers of insects and weeds in lawns, and responds to customers’ requests. By using Power Virtual Agents, Power Apps, and Customer Insights, TruGreen can provide even more proactive and predictive services to its customers, which frees employees to spend more time on higher value tasks and complex customer issue resolution.
For more information, visit: https://powervirtualagents.microsoft.com/en-us/
Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/
The opportunities don’t stop there! We urge our community to continue learning through the following resources:
Content Library: https://explore.dynamics.com/h/
Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/
Free trial: https://trials.dynamics.com/Dynamics365/Signup
Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365
Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/
Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/
Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en
